OIR is closely monitoring Hurricane Milton and its impacts to Florida's insurance industry. This page provides information regarding OIR's Hurricane Milton response and recovery efforts and additional resources for impacted policyholders and insurers.
Governor DeSantis declared a State of Emergency for 51 counties in Florida for Hurricane Milton. Executive Order 24-215 is available here. The Florida Division of Emergency Management's disaster information page for Hurricane Milton is available here.
In coordination with the Florida Department of Health, OIR has distributed a notice to all health insurers, managed care organizations, and other health entities, reminding them they must comply with with provisions of section 252.358, Florida Statutes, which allows for early prescription refills in the event the Governor issues an Executive Order declaring a State of Emergency. This mandate remains in effect until the Governor’s Executive Order is rescinded or expires.
More information on early prescription refills is available here.
Following Governor DeSantis' Emergency Order 24-215, and and pursuant to sections 252.63(1) and 627.4133(2)(d)1., Florida Statutes, the Florida Office of Insurance Regulation issued Emergency Order 400473-24 for Hurricane Milton.
On September 24, OIR issued an Notice to Industry to all
authorized residential property insurers to provide guidance on hurricane
preparedness and claims handling. Insurers were directed to review all aspects of
their disaster preparedness and response plans to ensure they are in compliance
with Florida law.
The Notice to Industry is available here. Additional information regarding
consumer protection legislation signed by Governor DeSantis to support Florida
policyholders when disaster strikes is available here.
OIR instituted a data call for the purpose of collecting catastrophe claims data related to Hurricane Milton. Information regarding catastrophe claims data for Hurricane Milton will be made available on this page. Recent claims reporting notices and other resources are available below:
OIR captures data in its efforts to evaluate catastrophe claims and compels all insurers to report data as of each required reporting date, per section 624.307, Florida Statutes. This aggregate information is compiled from claims data filed by insurers. It has not been audited or independently verified. Companies will be required to begin submitting data on October 10, 2024, and the data covers all claims based on filings received by OIR to date. Additional data calls may be conducted. Data for previous storms is available on the Catastrophe Claims Data and Reporting page here.
OIR encourages consumers who are having issues with a claim to report it. Click here to report an issue with a claim.
Total Estimated Insured Losses: $2,848,125,696
OIR required insurers report estimated and paid losses. Estimated or case incurred losses include indemnity case reserves and payments to date.
Lines of Business
Number of Claims Reported
Number of Open Claims with Payment
Number of Open Claims without Payment
Number of Claims Closed with Payment
Number of Claims Closed without Payment**
Percent of Claims Closed
Total Incurred Loss
Claims
Closed without Payment
due to
Non-Covered
Flood Damage
Claims
Closed without Payment
-All Other Reasons
Claims
Closed without Payment
due to Damage
Below deductible
Residential Property
198,338
8,066
155,444
12,882
21,946
17.6%
$2,370,081,532
1,231
15,054
5,661
Homeowners
157,549
6,818
120,597
10,806
19,328
19.1%
$1,868,000,000
952
13,462
4,914
Dwelling
18,388
342
15,932
546
1,568
11.5%
$216,972,967
146
807
615
Mobile Homeowners
20,610
903
17,178
1,522
1,007
12.3%
$261,523,549
132
747
128
Commercial Residential
1,791
3
1,737
8
43
2.8%
$23,585,015
1
38
4
Commercial Property
8,579
79
7,785
109
606
8.3%
$229,168,523
51
481
74
Private Flood
1,511
96
1,343
18
54
4.8%
$16,205,099
10
43
1
Business Interruption
255
13
222
11
9
7.8%
$6,150,849
0
9
0
Commercial Auto
929
32
707
107
83
20.5%
-
5
67
11
Private Passenger
32,945
3,074
18,103
8,983
2,785
35.7%
-
509
2,059
217
TOTALS
247,432
11,480
187,655
22,551
25,746
19.5%
$2,889,418,986
1,812
17,952
5,982
Data as of October 25, 2024
*Other Lines of Business may include Fire, Farmowners’ Multi-Peril, Ocean Marine, Inland Marine, Aircraft, Glass, Boiler and Machinery, Industrial Fire, Industrial Extended Coverage, and Multi-Peril Crop.
** A closed claim without payment is a claim deemed not currently payable by the reporting insurer. The most common reasons for a closed claim without payment is not meeting the deductible, or being a claim for flood damage which is not generally covered under a homeowner’s insurance policy. Other reasons include, but are not limited to, the consumer withdrawing the claim or the insured not being reachable to adjudicate the claim. The OIR audits and examines insurer claims payments following every catastrophe to ensure claims are properly handled in compliance with Florida law and the terms of the policy.
Claims Data by County for Top 20 Counties
County
Number of Claims Reported
Number of Open Claims with Payment
Number of Open Claims without Payment
Number of Claims Closed with Payment
Number of Claims Closed without Payment **
Percent of Claims Closed
Hillsborough
50312
2922
36204
5373
5813
22.2%
Pinellas
35779
1702
28789
2400
2888
14.8%
Manatee
25826
1244
20679
1854
2049
15.1%
Sarasota
18547
656
15114
1333
1444
15.0%
Polk
16620
797
12213
1756
1854
21.7%
Pasco
14019
577
10833
1062
1547
18.6%
Volusia
11789
538
8973
1015
1263
19.3%
Lake
9847
363
7278
822
1384
22.4%
Orange
8792
281
6403
786
1322
24.0%
Lee
7470
328
5469
842
831
22.4%
Charlotte
6066
336
4640
517
573
18.0%
Saint Lucie
4476
162
3466
450
398
18.9%
Osceola
4420
129
3412
327
552
19.9%
Brevard
3815
130
2826
411
448
22.5%
Hernando
2932
75
2315
204
338
18.5%
Seminole
2791
118
1886
339
448
28.2%
Indian River
2630
124
1980
312
214
20.0%
Palm Beach
2452
165
1741
380
166
22.3%
Sumter
2336
96
1512
310
418
31.2%
Flagler
1855
55
1411
144
245
21.0%
All Other Counties
7534
297
5473
1031
733
23.4%
TOTALS
247432
11480
187655
22551
25746
19.5%
Data as of October 25, 2024
** A closed claim without payment is a claim deemed not currently payable by the reporting insurer. The most common reasons for a closed claim without payment is not meeting the deductible, or being a claim for flood damage which is not generally covered under a homeowner’s insurance policy. Other reasons include, but are not limited to, the consumer withdrawing the claim or the insured not being reachable to adjudicate the claim. The OIR audits and examines insurer claims payments following every catastrophe to ensure claims are properly handled in compliance with Florida law and the terms of the policy.